Success Stories

We partner with community-based hospitals, regional health systems, specialty provider groups, surgical centers, academic health systems and everything in between to deliver customized and relevant insights. Hear directly from our healthcare customers on how they’re using the insights we offer to support organizational growth, quality improvement and improved patient experience.

Bivarus - Customer Success Stories

Henry Ford Village

Steven Solomon has spent his career at the bustling intersection of human resources and healthcare. He now serves as the Director of Human Resources for Henry Ford Village, a continuing care retirement community that is home to close to 1,000 residents supported by nearly 500 employees. A long-time partner of our employee engagement team, Steve shares his insights on what contributes to an engaged and productive healthcare workforce.

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UNC Department of Emergency Medicine

The UNC Department of Emergency Medicine (UNC ED) required a patient survey solution that would complement existing safety reporting processes, more accurately match its adult patient population, and reduce the latency between the patient’s actual encounter and the measurement of that experience. Learn how the UNC ED was able to achieve a 300% increase in patient response rates and identify over 240 safety events.​

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Covenant Surgical Partners

Covenant Surgical Partners owns, operates and/or provides services to 67 interconnected healthcare entities across the country and consists of more than 170 physicians managing 280,000+ patient cases annually. Executive Vice President & Chief Operating Officer, Chris Oubre, and his team partnered with Bivarus to replace a patient survey process yielding limited data and analytics with our automated system for capturing patient feedback.

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