Improve Patient Experience

Bivarus was founded by two doctors who wanted to provide clinicians and healthcare leaders with patient experience surveys that deliver relevant, statistically precise, and actionable data.

By leveraging an efficient survey method to capture patient insights, Bivarus helps you identify service issues at their root cause and supports data-driven improvements that positively impact the experiences of patients. Easy-to-understand analytics also reveal trends in patient satisfaction and inform your continuous quality improvement efforts in real-time, rather than in hindsight.

Our patient experience survey platform is the most powerful tool available for measuring continuous quality improvement (CQI). Quality improvement initiatives can be easily recorded and tracked in real-time, allowing you to continuously monitor the effectiveness of specific initiatives on your patients’ experiences, adjust interventions as needed, and evaluate success based on internal goals.

Click play to watch how we increase response rates and lower costs.

Better Patient Insights

With our approach, patient participation is significantly higher. Clients garner patient response rates of 30% – 60%.

Faster Reporting

No one likes to wait. With Bivarus, insights are available within hours instead of weeks or months.

Relevant Measures

Customize survey measures for specific locations and service lines for detailed patient insights on all practice areas.

No Patient Burden

Gather reliable data on hundreds of measures while asking patients no more than 10 questions.

Real-Time Patient Insights

Collect more actionable insights in less time.

CAHPS® Surveys

Bivarus is CMS-approved for CAHPS surveying.

The Rounding Pad

A simple and effective tool for service recovery.

Bivarus - Targetable Patient Survey Questions


Our approach will take work off of your plate and equip you with the relevant insights you need to quickly make decisions that positively impact the experiences of your patients. More effective survey methodology combined with real-time data tracking allow you to reduce patient churn by identifying issues that lead to poor service, increase referrals by strengthening patient perceptions of your organization and caregivers, and support improved health outcomes.

  • Our team will work with yours to create a customized bank of survey measures to capture data specific to the services and experiences your organization provides.
  • A direct, HIPAA-compliant data feed between your organization’s electronic health records system and our survey and analytics platform creates a seamless and automated process for deploying surveys to patients following their encounters with your organization and care team.
  • Patients are invited via email and text to respond to targeted, 10-question surveys that are dynamically generated for each patient based on their demographics, attributes of the services they received, the relative importance of particular survey measures to your organization and all prior responses.
  • Because surveys are targeted and brief, patient response rates are 3x-5x higher than traditional approaches.
  • Patient insights and analytics are immediately available through easy-to-read dashboards in our secure platform. Patient insights available within the platform also include open-text comments which can be tracked, responded to or assigned to team members for follow up and resolution.
  • Our platform is also a CMS-approved Qualified Clinical Data Registry (QCDR) and satisfies requirements for the Merit-Based Incentive Payment System (MIPS) within the new Quality Payment Program (QPP) of the Medicare Access and CHIP Reauthorization Act of 2015 (MACRA).

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