Articles & Whitepapers

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Policy Recommendations: Achieving The Potential Of Health Care Performance Measures

There is a consensus that measuring performance can be instrumental in improving value in U.S. healthcare. This helpful paper outlines current limitations in how quality and performance measures are used to build an infrastructure that supports increased accountability, more informed patient choice, and quality improvement. The authors offer seven policy recommendations for achieving the potential of performance measurement.

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Relationship Between Patient Satisfaction With In-patient Care And Hospital Readmission Within 30 Days

The objective of this study was to determine whether higher overall patient satisfaction ratings with hospital staff and the discharge process would result in lower readmission rates. The research concluded that higher overall patient satisfaction and satisfaction with discharge planning are associated with lower 30-day risk-standardized hospital readmission rates after adjusting for clinical quality. This finding suggests that patient-centered information can have an important role in the evaluation and management of hospital performance.

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Organizational Characteristics And Patient Experiences With Hospital Care: A Survey Study Of Hospital Chief Patient Experience Officers

Chief patient experience officers were surveyed to assess the relationship between organizational characteristics and publicly reported HCAHPS scores. Respondents reported that while a majority of boards and CEOs viewed patient experience as extremely important, only minor percentages of physicians and nurses were supportive of efforts to improve the patient experience.

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