Customer Success Stories

We partner with community-based hospitals, regional health systems, specialty provider groups, surgical centers, academic health systems, and everything in between to deliver customized and relevant insights. Hear directly from our healthcare customers on how they’re using the insights we offer to support organizational growth, quality improvement, and improved patient experience.

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Hamilton has continued working with Bivarus to improve their employee engagement for the last 17 years and has most recently conducted a comprehensive employee engagement survey in 2017. Working with Bivarus has allowed Hamilton to receive insights into their patients’ satisfaction and see how the employee surveying and actionable survey results have had an impact on…

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In reviewing employee survey data at Liberty ARC, several key themes emerged as opportunities for comparison and further enhancement: employee feedback, recognition, involvement and communication. The survey reports provided by Bivarus highlight trends across previous survey periods and also compare the data to the Bivarus national database…

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The number one reason Southwest Health has been successful as an organization in the last few years is because of the engagement we have been able to have because of Bivarus’ surveys. We’re a totally different organization than we were five years ago. Culture change is not easy, it takes…

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Through the Bivarus platform, Providence Medical Group administrators are able to view data from a group-wide perspective, dig into the analytics of individual locations and compare scores across locations and question categories. This allows our administrators to establish group-wide benchmarks and access details specific to…

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In 2015, following a period of organizational growth, IVF New England partnered with Bivarus in order to gain quicker access to more detailed data on the experiences of their patients. We maintain goals for how patients rate their overall experience and their likelihood to recommend our center to others – those goals are very important to us – and the Bivarus platform allows…

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When Black River Memorial Hospital began to regularly gather employee feedback, we were surprised at how candid people were and how constructive the criticism was. Employees are less likely to say, “I hate this or that,” than they are to say, “When this happens, it frustrates me.” We were immediately able to identify a few processes that were causing extra steps or redundancy and one of the biggest things that we improved right away was communication from the leadership team to…

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The UNC Department of Emergency Medicine (UNC ED) was one of the first healthcare facilities to adopt the Bivarus platform to capture patient feedback. The UNC ED required a patient survey solution that would complement existing safety reporting processes, more accurately match its adult patient population, and reduce the latency between the patient’s…

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Covenant Surgical Partners decided to partner with Bivarus because we were looking for better insights into the experiences of our patients. We felt it was a good fit because of the electronic data capture, ease of use, automation and…

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Jupiter Medical Center believes encouraging engagement among their team members is a true incentive for our department leaders. To support accountability in our leaders, we measure their team’s participation in surveys, town hall meetings, awards banquets and other activities. Directors who are successfully keeping their teams informed and engaged receive merit increases….

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