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Bivarus Approved as CAHPS for MIPS Survey Vendor

Bivarus’s more than a decade of CAHPS experience helps clinicians meet CMS compliance DURHAM, North Carolina – June 21, 2017 – Bivarus, a patient-centered analytics company, announced today the Centers for Medicare & Medicaid Services (CMS) has approved Bivarus to administer the Consumer Assessment of Healthcare Providers and Systems (CAHPS) for Merit-based Incentive Payment System […]


Bivarus Approved to Participate in Merit-Based Incentive Payment System as Qualified Clinical Data Registry

Bivarus, a patient-centered analytics company, announced today that the Centers for Medicare & Medicaid Services (CMS) has approved Bivarus to participate in the Merit-Based Incentive Payment System (MIPS) for 2017 as a Qualified Clinical Data Registry (QCDR). Health care practices can now satisfy MIPS requirements with meaningful, actionable data.

QCDRs were introduced by CMS as a reporting mechanism in 2014. QCDRs complete collection and submission of data for MIPS quality measures on behalf of clinicians so they can meet the criteria for satisfactorily participating in 2017 MIPS and avoid a downward Medicare Part B payment adjustment. QCDRs also provide an opportunity to collect specific data for multiple payers, not only Medicare, that can help to provide actionable feedback to practices.


Benchmarking: (How) Can It Be Used to Improve Healthcare Performance?

In my experience, the best managers crave feedback in order to evaluate their strategy and tactics. They link operational choices to customer response in order to assess performance. Top managers know that feedback can help refine products and services to improve their position in the marketplace or within their given industry. In the technology industry, using data to help make strategic decisions has long been an accepted practice. For example, Google is famous for its A/B testing to drive the development of its products and profitability.


Will Seniors Provide Patient-Experience Feedback Electronically?

One of the reasons our patient-experience platform yields such high response rates is its easy-to-use electronic format. Our platform sends surveys to patients via email or text message (whichever they prefer) within hours of their encounters with healthcare organizations and providers. While it seems intuitive for younger generations to embrace this technology over paper-based surveys, a question we often hear from clients is, “Will our senior patients and/or their caretakers provide patient-experience feedback electronically?”


Healthcare as a Service: Going Beyond Minimum Requirements

If there’s one thing to take away from this year’s Beryl Institute Patient Experience Conference, it’s that providing each patient with a high-quality experience can no longer be an afterthought, a “nice-to-have” or something to get around to later. It is an absolute necessity – now. Whether you’re part of a small health clinic or major hospital system, your patients are demanding and expecting exceptional experiences.

The days of doing the minimum required to “satisfy” patients are long gone. Thanks to social media and the prevalence of online reviews, if your organization isn’t providing the best possible experiences, it will not stay a secret for long. Most patients have a choice about where they receive healthcare services and, like other services they pay for, they’ll let others know about bad experiences.


Attending the Beryl Institute Patient Experience Conference? See you there!

We’re gearing up for the Beryl Institute Patient Experience Conference 2017 and we couldn’t be more excited!

The Beryl Institute Patient Experience Conference is an annual, mission-driven event that brings together the collective voices of healthcare professionals across the globe to convene, engage and expand the dialogue on improving patient experience.

The Beryl Institute fosters a global community of practice dedicated to improving the patient experience through collaboration and shared knowledge. The Institute defines the patient experience as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.


A Snapshot of MACRA, MIPS and Advanced APMs for Clinicians

In late 2016, the Centers for Medicare & Medicaid Services (CMS) released finalized regulations for implementation of the Medicare Access and CHIP Reauthorization Act (MACRA) of 2015. MACRA, which is in effect now, does a number of things. Namely, it serves as a new Quality Payment Program for Medicare Part B clinician reimbursement, ends the Sustainable Growth Rate formula and refocuses reimbursement on efforts to improve care delivery, engage patients and their caregivers, and enhance care coordination and population health management.

Under MACRA, clinicians have two options for reporting quality data to CMS: the Merit-based Incentive Payment System (MIPS) and Advanced Alternate Payment Models (APMs). MIPS combines the Physician Quality Reporting System, Value Modifier Program and Electronic Health Record Incentive Program into a single reporting program.