March 23, 2017
If there’s one thing to take away from this year’s Beryl Institute Patient Experience Conference, it’s that providing each patient with a high-quality experience can no longer be an afterthought, a “nice-to-have” or something to get around to later. It is an absolute necessity – now. Whether you’re part of a small health clinic or major hospital system, your patients are demanding and expecting exceptional experiences.
The days of doing the minimum required to “satisfy” patients are long gone. Thanks to social media and the prevalence of online reviews, if your organization isn’t providing the best possible experiences, it will not stay a secret for long. Most patients have a choice about where they receive healthcare services and, like other services they pay for, they’ll let others know about bad experiences.Read More ››