Healthcare as a Service: Three Reasons We Need Patient-Experience Data
Efforts to assess the patient experience to determine quality of care recognize that healthcare is indeed a service – and that patients, as consumers, are central to the improvement of healthcare delivery.
However, the most visible efforts to assess quality only reveal the tip of the iceberg of what affects the experiences patients have with healthcare organizations and providers.
In this whitepaper, we dig into three major factors driving demand for more effective patient experience data:
- Transition within healthcare to value-based purchasing.
- Expectation and desire for continuous quality improvement.
- Increased competition for patients and high-quality healthcare employees.
We also consider methods for accessing and using powerful feedback to measure and improve healthcare delivery.