We are devoted to our customers and quickly get to work setting you up for success. Here’s what you can expect from working with us.
We Strive to be a True Partner
You will be connected with a success manager to serve as the day-to-day contact for your team. Success managers provide guidance from the point of kick off, are accessible for questions at all planning and project stages, manage survey operations, interpret results and share best practices based on findings.
We Start by Listening
Our structured onboarding process is designed to reveal the priorities, challenges and opportunities your organization wants clarity on so that we’re able to develop relevant, customized surveys that address your unique needs and quickly identify areas for improvement.
We Use Efficient Technology to Take Work Off of Your Plate
By incorporating automated EHR data feeds, a patented sampling algorithm, HIPAA-compliant survey deployment and real-time reporting delivered through a cloud-based platform, our approach allows you to focus on the useful feedback being collected rather than on survey logistics.
We Deliver Data and Insights That You Have Not Yet Had Access To
Whether your organization is a community-based hospital, multi-facility system, provider group or department in a large academic healthcare system, we will help you capture more detailed and reliable data from a larger numbers of constituents. Response rates well over the industry norm combined with relevant survey measures result in granular and actionable data that can be examined by location, service line, provider and many other factors.
We Support Continuous Quality Improvement Through Benchmarking
We’re advocates of internal benchmarking to motivate and monitor quality improvements. Our analytics spell out what is positively or negatively impacting patient care and service operations, allowing you to quickly implement and easily track quality improvement efforts. Established experience administering CAHPS surveys and access to our own healthcare database also let you see where you stand among similar organizations nationally.