About Bivarus

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Founded in 2012, Bivarus has pioneered a new science for measuring the patient experience that was born from our frustration in acquiring precise, actionable data. Traditional approaches were burdensome to patients, plagued by low response rates, and frankly, not timely or actionable.

Measuring and improving the patient experience has become one of the top priorities of the healthcare system, and Bivarus is redefining how healthcare leaders capture and operationalize patient- and employee-generated insights to improve patient care and service operations. Organizations rely on Bivarus’s cloud-based, real-time analytics platform to gain meaningful insights into the unique drivers impacting the patient experience, employee engagement and retention, and physician/nurse performance.

While our customers were thrilled to have real-time actionable patient insights, they also wanted to comply with and participate in the CAHPS® program. Additionally, our customers and we knew service excellence could only truly be achieved through a deep understanding of the drivers impacting the patient experience, which includes insights into employee engagement; and the inter- connectedness between them.

To that end, Bivarus acquired The Jackson Group in March 2016. Founded in 1976, The Jackson Group is one of the nation’s leading healthcare-focused patient and employee experience measurement and consulting services firm; and one of only 38 CMS-approved vendors in the United States to participate in the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) program.

Our Mission: To illuminate the relevant insights healthcare leaders need to take timely actions to improve patient and employee experiences. We never stop looking for better, smarter ways to help you succeed.

Our Promise: Through thoughtful collaboration, we will adapt to your specific needs and deliver insights that will have a positive impact on the experiences of your patients. We are devoted to our customers and quickly get to work setting you up for success. Learn more about what you can expect from working with us.

Our People: The collaborative spirit at the heart of our customer relationships begins in our offices.

Working With Us: We are devoted to our customers and quickly get to work setting you up for success. Learn more about what you can expect from working with us.

Bivarus' Durham Headquarters

Durham Office

Bivarus' Hickory Office

Hickory Office

Learn more about who we are and what we do for organizations like yours.

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