Patient experience


How to Create a Continuous Quality Improvement (CQI) Plan

By David Levin, CEO, Bivarus A New Kind of Patient Means a New Approach Above all else, a health care organization’s primary goal should always be to improve the quality of care provided, and patient experience plays a significant role in that process. If patients are...

Will Seniors Provide Patient-Experience Feedback Electronically?

By Kaitlin McCormick, MPH, Bivarus product owner One of the reasons our patient-experience platform yields such high response rates is its easy-to-use electronic format. Our platform sends surveys to patients via email or text message (whichever they prefer) within...

Healthcare as a Service: Going Beyond Minimum Requirements

If there’s one thing to take away from this year’s Beryl Institute Patient Experience Conference, it’s that providing each patient with a high-quality experience can no longer be an afterthought, a “nice-to-have” or something to get around to later. It is an absolute...

Attending the Beryl Institute Patient Experience Conference?

We’re gearing up for the Beryl Institute Patient Experience Conference 2017 and we couldn’t be more excited! The Beryl Institute Patient Experience Conference is an annual, mission-driven event that brings together the collective voices of healthcare professionals...

Harnessing the Patient Voice to Improve Patient Safety

In the spring of 2016, the U.S. Department of Health’s Agency for Healthcare Research and Quality published the article, “Pilot Testing Patient Reporting of Safety Events from the Patient and Family Perspective,” highlighting the importance of collecting patient...
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