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Bivarus Names David Levin as Chief Executive Officer

CHAPEL HILL, NC – September 09, 2014 - Bivarus, an emerging, cloud-based analytics software company working with health care organizations to measure and analyze patient experience, outcomes, quality of care, and safety, today announced that David Levin has joined the...

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Five Ways to Improve Patient Satisfaction

The health care system is in transition.  We’re moving from a long-standing identification of the physician as the customer for hospitals to a focus on the patient as a customer and consumer of health care services.  This is a critical transformation for the industry....

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Texting to Improve Hospital Quality

North Carolina Health News – A local project allows patients and family members to give real-time feedback on patient safety and experience… [btn link="http://www.northcarolinahealthnews.org/2014/03/05/texting_quality/" type="" size=""]View Full Article[/btn]

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The Mis-Measure of Physician Performance

American Journal of Managed Care – The United States is poised to embark on one of the largest measurement efforts in the history of medicine—the assessment of patient satisfaction with physician performance using the Clinician and Group Consumer Assessment of...

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Fine Tuning Service Excellence

With the launch of the public, and expansion of the private health care exchanges, senior leadership at provider organizations has begun to shift focus to the value of health care services from the perspective of the individual consumer. This shift is an exciting...

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Improving Clinical Performance

I had the chance to present our work on improving the patient experience to the membership of the Virginia Hospital and Healthcare Association on September 18 (slides from the talk can be found here). It was great to hear about their efforts to improve quality and...

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Healthcare Transformation – Leading the Charge

There is no question that the health care system is entering a time of transformation.  The momentum that started with health care reform is transforming the business models for physicians and hospitals, and transforming our concepts of accountability for service...

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The Bivarus Story

Bivarus was born of our academic research around the patient experience, which identified it as an integral factor in understanding patient outcomes. In fact, patient experience proved to be an independent predictor of outcomes compared with clinical process measures. In further work, we found the power of this measure was the insight of patients into critical components of care, like communication and safety.

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Patient experience in the ED

Urgent Matters – Dr. Glickman discusses his work on the patient experience in the ED to create actionable information that can be used by providers to improve care… [btn link="https://itunes.apple.com/us/podcast/patient-experience-in-the-ed/id581928641?i=162497797"...

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Better methods, better numbers

epmonthly.com – How our new cloud-based patient sat surveying techniques have increased participation tenfold and created game-changing performance metrics. Merely utter the term “patient satisfaction” among most emergency physicians and… View Full Article...

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‘And how was your stay in our lovely hospital?’

Triangle Business Journal – A startup co-founded by a local emergency-department physician aims to give hospitals better tools to evaluate patient satisfaction. As surprising as it might sound, many hospitals still use 20th century technology…F View Full Article...

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