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How to Create a Continuous Quality Improvement (CQI) Plan

By David Levin, CEO, Bivarus A New Kind of Patient Means a New Approach Above all else, a health care organization’s primary goal should always be to improve the quality of care provided, and patient experience plays a significant role in that process. If patients are...

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Bivarus Approved as CAHPS for MIPS Survey Vendor

Bivarus, a patient-centered analytics company, announced today the Centers for Medicare & Medicaid Services (CMS) has approved Bivarus to administer the Consumer Assessment of Healthcare Providers and Systems (CAHPS) for Merit-based Incentive Payment System (MIPS) survey for 2017.

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Does Big Data Play a Role in Healthcare Provider Performance?

A fascinating article in The New York Times explores the relationship between big data and effectively measuring employee performance. In the article, author Phyllis Korkki reports that while big data has made it possible to measure performance more thoroughly than ever before, two recent studies warn to be careful about how you deploy that data.

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Benchmarking: (How) Can It Be Used to Improve Healthcare Performance?

In my experience, the best managers crave feedback in order to evaluate their strategy and tactics. They link operational choices to customer response in order to assess performance. Top managers know that feedback can help refine products and services to improve their position in the marketplace or within their given industry. In the technology industry, using data to help make strategic decisions has long been an accepted practice. For example, Google is famous for its A/B testing to drive the development of its products and profitability.

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Will Seniors Provide Patient-Experience Feedback Electronically?

One of the reasons our patient-experience platform yields such high response rates is its easy-to-use electronic format. Our platform sends surveys to patients via email or text message (whichever they prefer) within hours of their encounters with healthcare organizations and providers. While it seems intuitive for younger generations to embrace this technology over paper-based surveys, a question we often hear from clients is, “Will our senior patients and/or their caretakers provide patient-experience feedback electronically?”

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Healthcare as a Service: Going Beyond Minimum Requirements

If there’s one thing to take away from this year’s Beryl Institute Patient Experience Conference, it’s that providing each patient with a high-quality experience can no longer be an afterthought, a “nice-to-have” or something to get around to later. It is an absolute necessity – now. Whether you’re part of a small health clinic or major hospital system, your patients are demanding and expecting exceptional experiences.

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Bivarus Raises $4 Million to Fuel Continued Growth

700% Year-over-Year Growth Leads to New Funding. Bivarus, a patient-centered analytics company working with healthcare organizations to measure and analyze the patient experience and employee engagement, announced today it raised $4 million in a Series B from existing investors.

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A Snapshot of MACRA, MIPS, and Advanced APMs for Clinicians

In late 2016, the Centers for Medicare & Medicaid Services (CMS) released finalized regulations for implementation of the Medicare Access and CHIP Reauthorization Act (MACRA) of 2015. MACRA, which is in effect now, does a number of things. Namely, it serves as a new Quality Payment Program for Medicare Part B clinician reimbursement, ends the Sustainable Growth Rate formula and refocuses reimbursement on efforts to improve care delivery, engage patients and their caregivers, and enhance care coordination and population health management.

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The Data Speaks: How to Hire, Support, and Retain Engaged Employees [Recorded Webinar]

Our research shows that 70% of healthcare employees are not fully engaged in their organizations and that strong links exist between employee perceptions of their workplace and the patient satisfaction scores their organizations receive on CAHPS surveys. Clearly, attracting and supporting an engaged employee population is critical for successful healthcare organizations.

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A New Look for Bivarus

2016 was a year of expansion for Bivarus. Late in the spring, we joined forces with The Jackson Group to enhance the strengths of each company. Over the last several months, we have transitioned into a tight-knit team committed to providing comprehensive, cost-effective and technology-enabled solutions to capture and deliver actionable data and insights to our customers. As we jump into 2017, we have unified under our shared company name, Bivarus, and are delighted to launch a new website and an evolved brand to reflect our growing company.

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