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Bivarus at the ASHHRA Annual Conference & Exposition

This weekend, the ASHHRA 53rd  Annual Conference & Exposition will take place to connect you and other healthcare human resource professionals with the solutions, services, and products needed to advance your healthcare offering. With 175 exhibitors and numerous...

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Improving Patient Experience by Engaging Employees

A focus on the experience of your patients is no longer just a trend among a few exceptional organizations. Any healthcare organization looking to remain competitive in their industry has already adopted the means to receive feedback from their patients and implement...

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New CMS Communication About Pain Composite Measure Released

By Janette Jones, Senior Director, CAHPS Services Over the past two years, CMS has been evaluating the effectiveness of the questions within the Pain Management composite of the HCAHPS survey. Last year, and continuing into data collected for calendar year 2017, CMS...

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The Rise of Health Care Consumer Engagement

By David Levin, CEO, Bivarus For decades, patients only went to see the doctor when they were sick or injured, took the doctors’ advice without playing an active role in their health care, and typically, did not question if better care existed. Or maybe they did...

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How to Create a Continuous Quality Improvement (CQI) Plan

By David Levin, CEO, Bivarus A New Kind of Patient Means a New Approach Above all else, a health care organization’s primary goal should always be to improve the quality of care provided, and patient experience plays a significant role in that process. If patients are...

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Bivarus Approved as CAHPS for MIPS Survey Vendor

Bivarus, a patient-centered analytics company, announced today the Centers for Medicare & Medicaid Services (CMS) has approved Bivarus to administer the Consumer Assessment of Healthcare Providers and Systems (CAHPS) for Merit-based Incentive Payment System (MIPS) survey for 2017.

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Does Big Data Play a Role in Healthcare Provider Performance?

A fascinating article in The New York Times explores the relationship between big data and effectively measuring employee performance. In the article, author Phyllis Korkki reports that while big data has made it possible to measure performance more thoroughly than ever before, two recent studies warn to be careful about how you deploy that data.

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Benchmarking: (How) Can It Be Used to Improve Healthcare Performance?

In my experience, the best managers crave feedback in order to evaluate their strategy and tactics. They link operational choices to customer response in order to assess performance. Top managers know that feedback can help refine products and services to improve their position in the marketplace or within their given industry. In the technology industry, using data to help make strategic decisions has long been an accepted practice. For example, Google is famous for its A/B testing to drive the development of its products and profitability.

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Will Seniors Provide Patient-Experience Feedback Electronically?

One of the reasons our patient-experience platform yields such high response rates is its easy-to-use electronic format. Our platform sends surveys to patients via email or text message (whichever they prefer) within hours of their encounters with healthcare organizations and providers. While it seems intuitive for younger generations to embrace this technology over paper-based surveys, a question we often hear from clients is, “Will our senior patients and/or their caretakers provide patient-experience feedback electronically?”

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Healthcare as a Service: Going Beyond Minimum Requirements

If there’s one thing to take away from this year’s Beryl Institute Patient Experience Conference, it’s that providing each patient with a high-quality experience can no longer be an afterthought, a “nice-to-have” or something to get around to later. It is an absolute necessity – now. Whether you’re part of a small health clinic or major hospital system, your patients are demanding and expecting exceptional experiences.

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