Predicting Patient Experience
Many healthcare professionals look to their patient experience data for clarity on how to improve service delivery and quality of care. Patient feedback is a rich source of data for identifying points of satisfaction and areas for improvement.
We wanted to know the service factors and interactions that best predict when patients are delighted with the quality of service provided versus those that result in service failures.
In this whitepaper we examine our findings in an effort to help you predict and improve your patient’s experience.