A Chain Reaction: The Link Between Employee Engagement & Patient Experience
Both positive and negative employee engagement is contagious, spreading quickly from employee-to- employee and having an impact on their care delivery. Facility leaders should not only focus on improving employee experience among patient-facing employees, but all staff.
To prevent negative sentiments, health care management must implement engagement surveys and assign action plans that improve all patient experience touch points from kitchen staff to administration.
In this whitepaper, we discuss:
- The impact of employee engagement on patient experience
- The four factors that affect employee engagement
- The importance of workplace empowerment
- HCAHPS® and employee engagement correlation